Welcome to Golf Gear Pro! Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of golf equipment and accessories, including clubs, bags, balls, gloves, hats, and more. Our product categories include Accessories, Ball Retriever, Belts, Cart Bags, Clubs, Gloves, Golf Bags, Golf Balls, Golf GPS/Rangefinder, Grips & Shafts, Hats, Head Covers, Junior Clubs, Ladies Fairways, Ladies Golf Sets, Ladies Hybrids, Ladies Irons, Mens Drivers, Mens Fairways, and Mens Golf Sets.
2. Do you offer products for both men and women?
Yes, we have a dedicated selection of golf products for both men and women, including clubs, sets, and accessories tailored to each gender.
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days after placement.
3. Do you ship internationally?
Yes, we ship globally, except for some remote areas in Asia and other regions. If you’re unsure about your location’s eligibility, please contact our customer service team.
4. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
Returns & Refunds
1. What is your return policy?
If you’re not satisfied with your purchase, you can return your items within 15 days of receiving them, provided they are in their original condition and packaging. For more details, visit our Returns & Refunds page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Customer Support
1. How do I contact customer support?
You can reach our customer service team at [email protected] for any questions or concerns.
2. Can I change my account information?
Yes, you can update your account information by logging into your account on our website.
Thank you for choosing Golf Gear Pro. We are committed to providing you with premium golf products and exceptional service. Happy golfing!